Refund policy

Last updated: 1 October 2026

If something isn't right with your order, you can return it. Here is exactly how returns, exchanges and refunds work.

Your right of withdrawal

Under EU Directive 2011/83/EU and Portuguese Decree-Law no. 24/2014, you can cancel your purchase within 14 days of the day you (or someone you designate) receive the order, without giving a reason.

How to return an item

1. Email support@sprintcrow.com with your order number and the item(s) you want to return.
2. We reply within 1–2 business days with the return address and instructions.
3. Send the item back within 14 days of telling us you want to return it.
4. Once the item arrives and is checked, we issue your refund.

Condition of returned items

You can try your sneakers on as you would in a store. To receive a full refund, please return them:

• unworn and clean, with no signs of use outdoors;
• in the original shoe box, with all tags and accessories;
• together with proof of purchase.

If an item comes back handled beyond what is needed to check it, we may deduct an amount that reflects the reduced value, as permitted by law.

Exceptions

The right of withdrawal does not apply to items made or personalised to your specifications, or to sealed hygiene items (such as socks) once they have been unsealed.

Return shipping costs

Refunds

We refund you within 14 days of being informed of your decision to return, using the same payment method you used for the purchase. If you return the whole order, the original standard delivery cost is also refunded. We may wait to issue the refund until we have received the item or proof that you have sent it back.

Size exchanges

Exchanges for another size depend on stock. Please email support@sprintcrow.com before sending anything so we can confirm availability. Return shipping for exchanges is paid by the customer. If the size you need is not available, you receive a full refund.

Legal warranty

All products have a 3-year legal warranty of conformity (Decree-Law no. 84/2021). If an item has a defect, you are entitled to repair, replacement, a price reduction or termination of the contract. Contact us with your order number and photos of the defect.

Complaints and dispute resolution

• Electronic Complaints Book (Livro de Reclamações Eletrónico): livroreclamacoes.pt
• Consumer dispute resolution (ADR): CNIACC – Centro Nacional de Informação e Arbitragem de Conflitos de Consumo, arbitragemdeconsumo.org. More information on consumer dispute resolution entities at consumidor.gov.pt.