Refund policy

SPRINT CROW

Return & Refund Policy

Last updated: August 2026  ·  sprintcrow.com

"At Sprint Crow, we want you to love every pair. If something isn't right, we're here to make it right — quickly and without hassle."
Right of Withdrawal

Under EU Directive 2011/83/EU and Portuguese Law (Decree-Law No. 24/2014), you have the right to return any item within 14 days of receiving your order, without providing a reason.

Return Conditions

To be eligible for a return, items must:

✦ Be unworn and free from signs of use or dirt
✦ Have all original tags attached
✦ Be in their original packaging, including the shoe box
✦ Be accompanied by proof of purchase
Non-Returnable Items
✦ Limited edition or personalised products
✦ Final sale items (unless defective)
✦ Socks and intimate hygiene accessories
How to Start a Return

Email us at support@sprintcrow.com with your order number and reason for return. Our team will respond within 1–2 business days with return instructions.

Return Shipping Costs
📦
Defect or Our Error
Return shipping fully covered by Sprint Crow.
🔄
Change of Mind
Return shipping costs are the customer's responsibility.
Size Exchanges

We offer size exchanges subject to stock availability. The customer is responsible for the return shipping cost. Please contact us before sending the item to confirm availability. If the requested size is unavailable, a full refund will be issued.

Refunds

Once we receive and inspect the returned item, your refund will be processed within 14 days to your original payment method. Processing times may vary depending on your bank or payment provider.

Legal Warranty

All Sprint Crow products carry a 3-year legal warranty (Decree-Law No. 84/2021). In the event of a manufacturing defect, you are entitled to repair, replacement, price reduction, or contract cancellation. Contact us with photos of the defect and your order number.

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